1. Hire the Best General Manager You Can
Your hotel’s general manager is like the lead singer in a rock band – your GM is the face of the hotel and sets the stage for everything that happens in it. She or he will set the work standard and the guest service standard in words and by example. The general manager is looked to for advice, help and motivation. Who the general manager is is often a factor in employee retention. On the manager’s shoulders rests the ultimate responsibility in the eyes of each guest. This is a big responsibility and deserves a pay check that reflects this. When cutting the expense pie, allocate a little more than you normally would to finding and recruiting your general manager. You’ll be pleasantly surprised by the payback.
2. Create a Comprehensive Hotel Operations Plan that Covers All Details
It might seem mundane to dig into the far recesses of the operations plan, but it will pay off. For example, staff salaries are always taken into consideration when creating a budget, while choosing to replace all incandescent light bulbs with energy-efficient LEDs might not get any attention at all. It doesn’t take too many small, carefully weighed changes to make a big dent in overall expenses. Not all hotel managers or hotel management companies set a standard that is heavy on details. Look for this when choosing who will be entrusted with your hotel.
3. Invest in Time Management Training
When having your employees trained, choose a company that puts an emphasis on efficiency. Without specific direction and training, employees may not know what they should be doing when all known tasks are complete or how much time each of their daily tasks is expected to take. This inevitably leads to wasted time, bored employees and overlapping efforts. In contrast, with time management training, employees can increase their productivity each day without a lot of extra effort. When fewer employees can do more, profits increase.