The 4 Pillars of Excellence By Tom Baker, AHA Hotel Consulting Operational excellence in hotels comes from four connected pillars: People, Process, Technology, and Continuous Improvement. Implement them with a stepwise playbook, measure outcomes using metrics like the Operational Efficiency Ratio, and align every change to margin impact and asset value. [...]
What Do Independent Podcasters and Hotel Consultants Have in Common? By Tom Baker, AHA Hotel Consulting The other day I was listening to a podcast while driving between hotel visits and it got me thinking. Over the last decade, millions of people have shifted from traditional media sources to independent podcasters. [...]
How Do I Know If My Hotel Is Underperforming? By Tom Baker, AHA Hotel Consulting One of the most common conversations I have with hotel owners starts something like this: 'Tom, occupancy is decent, guest reviews are okay, and we're making money. But it feels like we should be doing better.' [...]
