Hotel Guest Experience: 25 Proven Strategies for 2026 By Tom Baker, AHA Hotel Consulting Hotels improve guest experience by aligning every touchpoint across pre-arrival, in-stay, and post-stay phases, combining frictionless self-service with high-touch service, then measuring results to iterate. Start with mobile-first discovery and booking, remove check-in friction, personalize in-room [...]
13 Best US Hotel & Hospitality Consulting Services for 2026 By Tom Baker, AHA Hotel Consulting Hotel owners in 2026 face a two-speed market and rising costs, so the right consulting partner now directly impacts margins, visibility, and asset value. Luxury RevPAR is up while economy demand softens; labor and [...]
Best Hotel Revenue Management System Tools 2026: Costs & Rollout By Tom Baker, AHA Hotel Consulting The best hotel revenue management system in 2026 is the one that matches your property’s size and complexity, fits your true cost structure, and can be deployed in phases without disrupting operations. Small boutiques lean [...]
How to Rebrand and Reposition a Hotel for Success By Tom Baker, Managing Principal “Change is the law of life, and those who look only to the past and present are certain to miss the future.” - John F. Kennedy Boutique hotel owners decide to rebrand and reposition for [...]
Hotel Renovation Challenges to Overcome in 2022 By Tom Baker, Managing Principal Few would argue the past two years have brought on a myriad of changes for the hospitality industry. The sudden and dramatic rise of complex problems resulting from months of pandemic lockdown in 2020 and the fallout [...]
A Sharpened Focus on Hotel Owners’ Interests Prompts AHA Hotel Consulting to Add Principals Hotel Online: The B2B News Source Atlanta, GA – AHA Hotel Consulting has long stood apart from other consulting firms in the eyes of hotel owners due to their results-driven and hands-on approach to asset [...]
Overhauling a Hotel's Operations Can Boost ROI By Tom Baker, Managing Principal The area of hotel operations may not spring to mind first when brainstorming ways to rev up your ROI, but it should. The complex web of daily tasks that make up the nights and days running hotel [...]
Acquired a Hotel? Balance Renovation With Guest Satisfaction for Higher ROI By Tom Baker, Managing Principal Hotel acquisition and renovation often come hand-in-hand. The obvious reasons for this are many, but the top ones are 1) the best deals to be had are often on properties in need of [...]
4 Things to Consider Before Opting for a Hotel Acquisition By Tom Baker, Managing Principal Due to the pandemic, developers worldwide face the same controversial decision of whether they should proceed with or abandon the development and acquisition of new hotel projects. There is no denying that these projects [...]
The Future of Hotel Asset Management in the Hospitality Industry By Tom Baker, Managing Principal It is no secret that continuity plans are subjective to changes in the travel and tourism industry. Given the volatility brought on by Covid-19, many savvy hotel owners know that the ongoing support of [...]
